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Customer Protection

5. Before or upon conclusion of the financing agreement:

Before concluding the financing agreement, the employee must disclose to the clients the procedures for dealing with the financing agreement in the event of the death of the client who was granted the financing.

5. Before or upon conclusion of the financing agreement:

  • Before concluding the financing agreement, the employee must disclose to the clients the procedures for dealing with the financing agreement in the event of the death of the client who was granted the financing.

  • The employee must have an appropriate system through which he can obtain the necessary information about customers to estimate their needs for financial products and services and to provide appropriate offers according to the needs of each customer.

  • The employee shall provide advice and advice to customers in choosing the appropriate financing product or service for their needs.

  • The employee shall provide the client with a copy of the financing agreement before signing it and give him an appropriate period to review it, if the client so requests.

  • The employee must obtain a request from the client before granting a new financing, and any increase or amendment in the financing agreement requires signing a new financing or adding an appendix to the existing agreement.

  • Before concluding the financing agreement, the employee must disclose to the clients everything related to the required financing product or service and provide them with the basic terms and conditions of the financing product or service, including - for example, but not limited to, the following
    Annual Percentage Rate - Finance repayment period - Early payment procedures - Procedures for terminating the financing agreement - Procedures for the right of withdrawal, - if any Obligations and duties of each party under the agreement - Any clause that the company has the right to amend after the entry into force of the agreement - Any restriction or condition that may result in harm to the customer's interest - Complaint handling procedures

  • Before concluding the financing agreement, the employee must disclose to the clients any insurance coverage and the beneficiary of that coverage, as well as the mechanism for dividing the compensation in the event of damage to the financed asset, in order for the client to make his decision to obtain financing or not.

  • The employee shall inform the applicant of the reason for the refusal through secured means of communication within a maximum period of (5 working days), in the event that the company rejects the client’s request to obtain any financing product or service

  • The employee must know the purpose for which the financing was obtained from the client and document it

  • The employee shall provide each contracting party with a copy of the financing agreement and all its annexes after concluding the agreement

  • The employee shall examine the credit record of the customer after his approval, to verify his financial suitability, and document this in the customer’s file, after his approval with the company licensed to collect credit information, in accordance with the provisions of the relevant laws, regulations and instructions, and update that information throughout the period of dealing with the customer