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Customer Protection

1. General Principles

Fair and Equitable Treatment

Dealing fairly, fairly and honestly with clients at all stages of the transaction, and special care and attention should be given to clients from the categories of entrepreneurs, all target groups, the elderly and people with special needs of both sexes.

Disclosure and Transparency

The information on financing products and services provided to customers must be updated so that it is clear, concise, easy to understand, accurate, not misleading, and can be viewed without trouble. This should also include clarification of the rights and levels of each party.

Financial Education and Awareness

Work must be done to spread the financial culture and develop the skills of current and future customers on how to obtain the appropriate financing products or services for their needs, raise the level of awareness and guidance for them, enable them to understand the basic risks and help them make informed decisions to obtain information in case they need to do so.

Work Behaviors and Ethics

Working in a professional and responsible manner, providing services with honesty and transparency, and being keen to carry out duties with high quality and in a timely manner for the benefit of customers and the extension of the relationship between them and the company.

Fraud Protection

Applying the maximum control measures and security measures to follow up on financing operations and protect them from fraud or illegal use through the use of clear procedures. It is also necessary to distance and pay attention to financing intermediaries and fight them only through the official channels that are structured to work.

Information Privacy Protection

Customers' financial and personal information must be protected, kept confidential, and used only for specific and legal professional purposes, with the customer's consent, and not disclosed to any third party without permission from the authorities specified by law.