Customer Protection
6. After concluding the financing agreement:
The employee must issue a letter of release to the client (clearance) and update the client’s credit record with the company (credit information), in the event that the client pays the full amount of financing and submits all the necessary documents, within a maximum period of (7 working days) from the date of payment.
The employee shall provide the customer with a free statement of operations (electronic or paper) – on a quarterly basis – showing the payments made and the remaining payments, if the customer requests that.
The company’s representatives and others who are entrusted with its rights under the financing agreement, must not take any illegal measures to recover the amounts owed to them.